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FAQ

  • Q Payment and Delivery?

    A We support the TT, Credit card, wastern union payments and so on.  The payment term could be 50% deposit and the balance before shipping; or monthly payments.
  • Q Is my data safe?

    A All information and datas provided for us are used only for business purpose and will not be shared or given to third-party without your approval unless are legally required.
  • Q Can you make a design for me?

    A Yes, we can design your idea to the reality based on your requirements.
  • Q What type of design file is support for quoting?

    A In order to offer an accurate and in-time quotation,we accept the 3D format of IGES, STL,STEP, x-t and 2D drawings with defined dimensions and specific tolerances in PDF format.
  • Q How long does a quotation take?

    A Normally we respond with the quotation within 24hrs to the receiving RFQ. If any case need more time we will inform you in advance.
  • Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?

    A
    Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
     
  • Q Can I use my own material for production?

    A Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
  • Q How quickly can I get my parts?

    A Quality parts can be achieved within 1-2 days by 3D printing and 3 days for CNC machining.  More complex parts requiring or other special features will take longer. 
  • Q How long can I get the parts after delivery?

    A It may take 3-4 days to arrive by DHL, FedEx, UPS or TNT. The arriving days depends on which country it locates.
  • Q What’s shipping ways available?

    A DHL, FedEX, TNT, UPS and China air post, shipping by air or by sea are supported.
  • Q How do you pack the products?

    A The goods will be packed by soft foam for protection and then put into a corrugated paper carton if they are in light weight, otherwise, into a wooden case.

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  No. 6, Jinsheng Road, Jinxia Henan Industrial Zone, Chang An town, Dongguan City, Guangdong Province 
  shengqi-3@dgshengqi.com 
  +8613662919880
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